[Web4lib] Mobile Services

[Lenard Lawless]

Hey,

Libraryh3lp is a great chat reference tool that also has an interface to
allow text messages.  Last I heard was that it required a Google Android
based phone to handle the actual texting, but those are getting cheaper
all the time.  The librarian interface looks exactly like all the other
chat reference sessions, but has a small SMS tag in the username.  The
only downside is that if you miss that tag, you might start typing away
without thinking about the size constraint of text messages.

Cheers,
Len

=================
Lenard Lawless
Access Services Librarian
Cape Breton University Library
(902) 563-1997
Lenard_Lawless at CBU.ca


-----Original Message-----
From: web4lib-bounces at webjunction.org
[mailto:web4lib-bounces at webjunction.org] On Behalf Of Nicholas Velkavrh
Sent: Tuesday, August 31, 2010 11:38 AM
To: Brian Gray
Cc: web4lib
Subject: Re: [Web4lib] Mobile Services

Hi Brian,

Have you checked out LibAnswers from Springshare (
http://springshare.com/libanswers/index.html)? It has an SMS reference
module that may be of interest.

<http://springshare.com/libanswers/index.html>Text a Librarian from
Mosio (
http://www.textalibrarian.com/) is another popular service for SMS
reference.

These services allow for the creation of knowledge bases which can be
helpful for managing multiple kinds of reference transactions. I believe
both also offer the functionality to create widgets and manage several
types
of virtual transactions from one platform. Someone please correct me if
I'm
wrong.

Best

Nick Velkavrh
Programmer/Analyst
Center for Digital Learning & Research
Occidental College
323.259.2671
nvelkavrh at oxy.edu

On Tue, Aug 31, 2010 at 4:56 AM, Brian Gray <mindspiral at gmail.com>
wrote:

> Can people share what companies or services they participate in that
expand
> their library's web presence to mobile devices?
>
> I am specifically looking at text interactions used in reference or
other
> support transaction right now but other services would be interesting.
>
> Ideally for my reference staff, we would love to use an interface or
system
> that supports and manages all our virtual transactions including chat
> widgets, IM, email, text messaging, etc.
>
> Thanks,
> Brian
>
> Brian Gray
> mindspiral at gmail.com
> bcg8 at case.edu
> _______________________________________________
> Web4lib mailing list
> Web4lib at webjunction.org
> http://lists.webjunction.org/web4lib/
>
>
_______________________________________________
Web4lib mailing list
Web4lib at webjunction.org
http://lists.webjunction.org/web4lib/